How to download invoices from the MyTelstra Portal

Australian Businesses are required to keep proof of purchases for any purchases over $82.50 inclusive of GST. A proof of purchase is a document which contains specific information; this normally comes in a format of a Receipt or a Tax Invoice.

By law, suppliers must issue a tax invoice within 28 days of a service or goods being provided.

Generally, invoices are either printed or emailed, however a number of Businesses also provide online portals where clients can access and download copies of all their invoices.

Telstra

Telstra is a phone and internet services provider. Telstra bills clients monthly, invoices are either posted to the client address or emailed, Telstra bills/invoices can also be retrieved via their online account portal: MyTelstra.

Download Invoices from the MyTelstra Portal

1. From your web browser, go to the Telstra Account Services Portal at: 
   https://www.myservices.telstra.com.au/home
   
2. Sign in with your username and password/passkey
   • ➡️ The MyTelstra Overview screen listing all your telecommunication services/accounts
   • 
3. Select the [Payments] Tab
   • ➡️ The MyTelstra Payment screen
   • 
4. Click on Download bill
   next to the relevant account
   • ➡️ A confirmation message is displayed
   • 
5. Click on [Confirm]
   and save the bill’s PDF file in your computer

Disclaimer
This educational material is for general purposes only and does not constitute legal advice. The information provided in this guide is current as of November 2026. Rulings and regulations may change, always check official government websites for the most up-to-date regulations. Additionally, as software features are continuously improved, screen displays and interfaces showcased may differ from the current version of the application.